Shipping policy

Shipping Policy

Savendo is operated by ProfitEdge LLC. We fulfil orders from a network of global warehouses, so where your parcel ships from depends on which warehouse holds the item you ordered.

Order processing

Orders are processed within 1 to 3 business days. You will receive an email with tracking details as soon as your parcel is dispatched.

Delivery estimates and cost

United States, item held in a US warehouse: free, 3 to 6 business days.

United States, item shipped from overseas: $4.99, free on orders of $49 or more, 8 to 15 business days.

United States express: $15.00, 3 to 7 business days.

Europe and the United Kingdom: $4.99, free on orders of $49 or more, 7 to 15 business days.

Rest of the world: $6.99, free on orders of $69 or more, 10 to 20 business days.

All delivery windows are estimates in business days measured from dispatch, and exclude weekends, public holidays and any time a parcel spends in customs.

Split shipments

If your order contains items held in different warehouses it may arrive as more than one parcel, with separate tracking numbers and different delivery dates. You are only charged for shipping once.

Customs, duties and import taxes

Orders that cross a border may attract customs duty, import VAT or GST, and carrier brokerage or handling fees charged by the destination country. These amounts are not included in the total you pay at checkout and are the responsibility of the recipient. If you are unsure, please check the rules with your local customs authority before ordering.

Customers in the United States should note that the United States removed its de minimis exemption on 29 August 2025. Duty and import tax can therefore apply to any parcel entering the United States from abroad, regardless of its value.

Address accuracy, refused and undeliverable parcels

Please check your delivery address carefully before placing an order. If a parcel is returned to us because the address was incomplete or incorrect, because delivery was refused, or because customs charges were not paid, we can re-send it once the return reaches us, and any further shipping cost is payable by the customer.

Destinations we do not ship to

Within the United States we deliver to the 50 states and Washington DC only. We are not able to accept orders addressed to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, the Marshall Islands, Micronesia, Palau, or to APO, FPO and DPO military addresses, because our carriers cannot deliver to them reliably. If you enter one of these addresses at checkout, no shipping method will be offered and the order cannot be completed.

Lost or delayed parcels

If tracking has not updated for 10 business days, or your parcel has not arrived within the stated delivery window, contact us and we will open an investigation with the carrier.

Contact

Email info@profitedgegroup.com with your order number and we will respond within 1 to 2 business days.