Refund policy

Return and Refund Policy

This policy applies to purchases from Savendo, operated by ProfitEdge LLC. It sits alongside, and does not limit, any statutory rights you have under the consumer law of your own country.

Return window

You may request a return within 30 days of the date your order was delivered. Items must be unused, in their original condition and, where practical, in their original packaging.

How to start a return

Email info@profitedgegroup.com with your order number and the reason for the return. Please do not send anything back before we reply. We will confirm whether the item is returnable and give you the correct return address, which depends on the warehouse your item was shipped from. You can also start a return yourself: sign in to your Savendo account, open the order and select Request return.

Return shipping costs

If an item arrives damaged, faulty, or is not what you ordered, we cover the cost of putting it right and you will not be asked to pay return postage. For change of mind returns, the cost of returning the item is yours, and the original shipping charge is not refunded.

Damaged, faulty or incorrect items

Please contact us within 7 days of delivery and include clear photographs of the item and the packaging. Once we have reviewed them we will send a replacement or issue a full refund, whichever you prefer. In many cases we will not ask you to return the item.

Items we cannot accept

For hygiene and safety reasons we cannot accept returns of earrings and other pierced jewellery, underwear and swimwear where the hygiene seal has been removed, cosmetics and personal care items that have been opened, perishable goods, or items made to your personal specification. Gift cards and digital products are non-refundable.

Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Contact us as soon as possible, as orders are usually sent to our fulfilment partner within 24 hours. Once an order has been dispatched it must be handled as a return. You can also cancel from your Savendo account for as long as the order still shows as unfulfilled.

Refunds

Once your return is received and inspected we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. How quickly the money appears depends on your bank or card issuer.

Duties and import taxes on returns

Customs duty and import taxes paid on an international order are collected by the destination country, not by us, and we are not able to refund them. You may be able to reclaim them directly from your local customs authority.

Contact

 Email info@profitedgegroup.com.